Nathan Gerard-Bowen

A Digital Resume and Personal Homepage

About

Welcome to my digital resume! My name is Nathan Gerard-Bowen, and I’m excited to share with you my skills, experience, and passion for Information Technology through this platform.

I am an Information Technology Specialist, with 3 years of experience in IT. Throughout my career, I have developed a deep understanding of Systems and Network Administration, and have honed my ability to quickly and efficiently find and resolve network and systems issues.

One of my strengths is my adaptability. I am always eager to learn new things and take on new challenges, and I thrive in fast-paced environments where I can put my problem-solving skills to the test. I am also a strong communicator, and I believe that clear and concise communication is key to building successful relationships with clients, colleagues, and stakeholders.

In August, 2023, I earned a B.S. in Cloud Computing from Western Governors University, where I developed a strong foundation in Network Administration and CyberSecurity. I hold several Cloud Computer certifications, including Azure Administrator Associate and AWS Solutions Architect Associate. In addition, I have severl CompTia certifications such as Cloud+, Network+, A+, and Security+.

When I’m not working, you can find me cooking, playing music, and woodworking. I believe that having a healthy work-life balance is essential to my success, and I make it a priority to recharge my batteries so that I can come back to work refreshed and ready to take on new challenges.

Thank you for taking the time to visit my digital resume. I hope that this platform gives you a comprehensive understanding of who I am and what I have to offer. If you have any questions or would like to discuss potential opportunities, please feel free to send me an email. I look forward to hearing from you!

Resume

Nathan Gerard-Bowen

[email protected] | Greater Nashville Area, TN | https://www.linkedin.com/in/nathan-gb/

Professional Profile

CompTIA-certified IT Operations and Secure Infrastructure Specialist with 3 years of experience in a hybrid-cloud environment. Skilled in efficient troubleshooting and effective communication. Consistently commended for creative problem solving and a willingness to go above and beyond.

Professional Experience

  • System Administrator | Highland Ventures | Brentwood, TN (May 2024 - Current)

    • Worked with a team of one other coworker to build, deploy, and integrate a Meraki SDWAN solution for 120 different locations
    • Designed and deployed a Microsoft Entra ID infrastructure, enabling login auditing, Self Service Password Reset, and Single Sign On
    • Implemented Mobile Device Management utilizing Microsoft Intune for unified software installation and user management
    • Utilized an Azure DevOps Pipeline to deploy Azure resources with Terraform and GitHub Actions
    • Scripted software deployment for user devices with Powershell and Bash

  • Senior Help Desk Technician @ Highland Ventures | Brentwood, TN (January 2024 - May 2024) -Provided excellent desktop support for users across 3 geographically distinct offices, both on-site and remotely

    • Remotely supported approximately 250 locations around the US Midwest and South across 3 separate lines of business
    • Maintained high levels of Help Desk customer satisfaction measured by several metrics including FCR, SLA, and Customer Surveys
    • Assisted with the migration and installation of a new S-NET VOIP phone system

  • Enterprise Support Technician II @ SmileDirectClub | Antioch, TN (October 2023 - December 2023)

    • Managed a Microsoft Active Directory, ensuring workstations were placed in the correct OUs and the appropriate policies were being applied
    • Led technical trainings for a team of 30 people located locally and internationally
    • Utilized Microsoft Deployment Tool to reimage and deploy laptops and desktops to end users
    • Resolved 1,600 ServiceNow tickets of many different types, including desktop support, VPN connectivity, and CRM system errors

  • IT Specialist @ Rutherford County Library System | Smyrna, TN (July 2021 - October 2023)

    • Shifted 15 public-access machines from an internal domain network to a local workgroup for isolation and security purposes
    • Researched and implemented a Spiceworks internal ticketing and inventory management system that is heavily utilized across 5 geographically distinct locations
    • Acquired and installed upgraded computer hardware to reduce computer boot times by half, drastically increasing availability of public resources for the community
    • Designed and developed an automated script to enable staff to easily resolve public printing issues with the click of a button
    • Implemented a cloud-printing solution that allows patrons to submit print jobs from off-site and pick them up from one of 3 locations

  • IT Administrator @ MaxSteel Buildings, LLC | Murfreesboro, TN (June 2020 - July 2021)

    • Established and maintained a VoIP network by researching, purchasing, installing, and configuring a SOHO router and 30 VoIP endpoints to allow for seamless communication with clients and vendors
    • Migrated a critical database from legacy hardware to a Network Attached Storage solution to remove database access restrictions of 10 concurrent users and enable a strict and consistent backup policy
    • Designed and developed macros implemented into the company’s Excel-based order forms to reduce price change timelines from 2 weeks to 2 days
    • Documented ongoing responsibilities, processes, and projects for future IT staff and administrators

  • Technical Lead @ Encore (Formerly PSAV) | Nashville, TN (July 2018 - June 2020)

    • Led a team of 7 people from diverse backgrounds to successfully host, produce, and execute live events including charity galas, music industry conferences, and songwriting rounds
    • Executed the setup and removal of live audio and visual equipment from large ballrooms while working under time constraints as short as 1 hour
    • Created, updated, and maintained crucial infrastructure documentation that included network ports, IDF locations, and circuit layouts for the event space and surrounding areas

Education

  • B.S. Cloud Computing (August 2023)
    • Western Governors University | Salt Lake City, Utah

Certifications

  • CompTIA A+ | October 2022
  • CompTIA Network+ | February 2023
  • CompTIA Security+ | March 2023
  • CompTIA Project+ | April 2023
  • LPI Linux Essentials | April 2023
  • CompTIA Cloud+ | May 2023
  • AWS Cloud Practitioner | May 2023
  • Microsoft Azure Fundamentals | June 2023
  • AWS Solutions Architect Associate | June 2023
  • Microsoft Azure Administrator Associate | November 2023

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